Ticketmaster Faces Increasing Scrutiny After Taylor Swift Ticket Chaos

Ticketmaster is facing increasing scrutiny, including from lawmakers and state authorities, over its after-sale practices. Taylor Swift Fans Protest Over Website Outages And Long Waits to buy tickets for the singer’s upcoming “Eras” tour.

in a letter Addressing Michael Rapino, president and CEO of Ticketmaster’s parent company, Live Nation Entertainment Inc., Sen. Amy Klobuchar, D-Minn., expressed “serious concerns about the state of competition in the ticketing industry and its damaging impact on consumers. ”

“Ticketmaster’s power in the primary ticket market insulates it from the competitive pressures that normally push companies to innovate and improve their services,” said Klobuchar, chair of a Senate subcommittee on antitrust issues. “That can result in the kinds of dramatic service failures we saw this week, where consumers pay the price.”

In the letter, the lawmaker asked Rapino to answer a series of questions, including how much the company has spent upgrading technology to handle surges in demand and what percentage of high-profile tour tickets are reserved for pre-sale. Ticketmaster and Live Nation did not immediately respond to a request for comment from NBC News.

Tennessee’s attorney general said separately that he is launching an investigation into Ticketmaster after his office was inundated with complaints about the collapse of the ticket company’s website Tuesday when Swift fans, known as “Swifties,” they rushed to buy tickets for the “Eras” tour.

“Tennessee Attorney General Jonathan Skrmetti is concerned about consumer complaints involving @Ticketmaster. He and his Consumer Protection team will use all available tools to ensure consumer protection laws are not violated,” Skrmetti’s office said in a statement. cheep Wednesday.

Speaking at a news conference Wednesday, Skrmetti said he was launching an antitrust investigation at Ticketmaster after the pre-sale debacle sparked widespread frustration, Nashville-based NBC affiliate WSMV reported.

Skrmetti said no direct allegations of misconduct had been made against Ticketmaster, but said it was his job to investigate consumer complaints.

“If it’s a consumer protection violation and we can find exactly where the problems are, we can get a court order that makes the business work better. That ensures that the problems that happened yesterday don’t happen again,” Skrmetti said, according to WSMV. “If it’s not a consumer protection (violation) but an antitrust law being violated, there are a wide range of options available.”

Skrmetti said his investigation would include determining what Ticketmaster had promised customers and whether the company followed through on its promise.

The attorney general said he was also concerned that Ticketmaster was profiting twice from ticket sales, and that the website also made it easy to resell tickets.

“There is an incentive for the company to profit twice from the sale of these tickets,” he said, according to WSMV. “I’m not saying it happened, but we’re going to absolutely make sure it didn’t happen.” Skrmetti’s office did not respond to a request from NBC News early Thursday for further comment.

in a statement Posted on Twitter on Tuesday, Ticketmaster said the pre-sale collapse occurred after its website saw “historically unprecedented demand with millions showing up to buy TaylorSwiftTix pre-sale tickets.”

Swift’s US tour 2023which opens in March in Arizona and ends in August in Los Angeles, has 52 concert dates, with Swift recently adding 17 dates to original tour announcement.

rob wile Y sung morgan contributed.

Leave a Reply

Your email address will not be published. Required fields are marked *